D2C Payment Reconciliation for Shopify, Gateways and Couriers
D2C payment reconciliation for brands that sell on their own website as well as on marketplaces. Shopify reconciliation and payment gateway reconciliation sit in one dashboard with your D2C claims and returns, next to your marketplace and quick commerce payouts, so you can see paid, pending and short-paid amounts.
| Weight slab and zone | Shipments | Should be and over-charge | Should be | Charged | Variance |
|---|---|---|---|---|---|
| Up to 500 g | |||||
| Zone A₹42 each on the rate card | 1,120 | ₹47,040 | ₹47,040 | ₹0 | |
| Zone B₹58 each on the rate card | 860 | ₹49,880 | ₹61,060 | ₹11,180 | |
| Zone C₹74 each on the rate card | 310 | ₹22,940 | ₹22,940 | ₹0 | |
| 501 g to 1 kg | |||||
| Zone B₹66 each on the rate card | 420 | ₹27,720 | ₹33,600 | ₹5,880 | |
| Zone C₹98 each on the rate card | 180 | ₹17,640 | ₹17,640 | ₹0 | |
| Courier charges | ₹1,65,220 | ₹1,82,280 | ₹17,060 | ||
| Payment gateway feePrepaid orders | 1,420 | ₹31,240 | ₹33,610 | ₹2,370 | |
| Total over-charge₹17,060 on courier charges and ₹2,370 on the payment gateway fee | ₹1,96,460 | ₹2,15,890 | ₹19,430 | ||
Free audit, no obligation.
Brands that run on ForceSight
Where D2C money goes missing
Every order, return and refund touches several systems, from your storefront and payment gateway to your courier, bank and ERP. Somewhere between them, money leaks.
- Storefront
Payments, claims and returns sit in different tools
Your storefront, gateway, courier and bank each hold one part of the picture.
- Gateway
Courier and gateway fees above your rate card
Couriers and gateways charge per order, and every brand has a different rate card, so a wrong charge is easy to miss.
- Courier
D2C does not line up with marketplaces
Marketplace settlements follow their own cycles, so knowing what you are owed means putting D2C beside them.
- Bank
The D2C tools ForceSight connects to
Connect your storefront, payment gateways and logistics partners with one click integration, then reconcile D2C alongside every other channel.
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Shopify reconciliation and storefronts
ForceSight connects to Shopify and WooCommerce, so D2C orders sit next to your marketplace payouts in one dashboard.
- Shopify
- WooCommerce
-
Payment gateway reconciliation
ForceSight connects to Razorpay, Cashfree and Gokwik through one click integration, next to the bank accounts you link.
- Razorpay
- Cashfree
- Gokwik
-
Logistics
ForceSight connects to Delhivery, Shiprocket, Xpressbees, Clickpost and Shippigo, and flags courier fee mismatches and hidden deductions.
- Delhivery
- Shiprocket
- Xpressbees
- Clickpost
- Shippigo
What you can see for D2C
One dashboard for every rupee you are owed, what has settled and where your money is stuck.
Paid, pending and short-paid
See paid, pending and short-paid amounts instantly.
Short-paidCourier fee mismatches
Every courier and gateway charge against your rate card, with the variance per fee.
OverchargedClaims and returns
Track payouts, recover short payments and manage claims, returns and leaks.
Refund missingWorking capital
Know how much working capital is blocked and when it frees up.
Blocked
Status labels show how each check appears in the dashboard.
Your courier rate card, checked order by order
ForceSight checks each courier charge against the rate card you agreed and shows the difference in rupees.
One format for every courier
Couriers define zones and weight slabs differently, such as local, regional and national, or zone A, B and C, in 500 g or 1 kg steps. One common format takes them all.
Upload yours once
Send us your rate card and our customer success team converts it into the format.
When rates change
Courier rate changes usually reach you by email. Forward them to your success manager.
How D2C reconciliation works
Connect
Connect your store, gateways and couriers
Link your storefront, payment gateways, logistics partners and bank accounts. ForceSight pulls the data directly.
See
See D2C beside every other channel
D2C payments, claims and returns sit in the same dashboard as your marketplace and quick commerce payouts.
Ask
Ask Helix and act on the gaps
Helix, the AI assistant inside ForceSight, answers questions about your payments so your team can act on what is short or stuck.
Questions, before the call
What is D2C payment reconciliation?
It is the process of matching the orders on your own website with the payments, claims and returns behind them, so you can see what was paid, what is pending and what was short-paid. ForceSight brings D2C payments, claims and returns into one dashboard.
Which D2C tools does ForceSight connect to?
The integrations page lists Shopify and WooCommerce for storefronts, Razorpay, Cashfree and Gokwik for payment gateways, and Delhivery, Shiprocket, Xpressbees, Clickpost and Shippigo for logistics. See the full list.
Can I see D2C next to marketplaces and quick commerce?
Yes. ForceSight shows marketplace, D2C and quick commerce in one view, so you can see what you are owed across every channel and format.
What kinds of gaps does it surface?
Paid, pending and short-paid amounts, courier fee mismatches and hidden deductions. It also shows how much working capital is blocked and when it frees up.
Do you know my courier rate card?
Once you upload it, yes. D2C rate cards are specific to each brand, so you upload yours once and our customer success team converts it into the format. After that, each courier charge is checked against it.
Do we need to replace our OMS or ERP?
No. ForceSight sits alongside tools such as Unicommerce and EasyEcom, so your OMS and ERP stay in place.
Who is it built for?
Brands that sell on their own website as well as on marketplaces and quick commerce. For plans, see the pricing page, or talk to a specialist about your setup.
See where your D2C payments are stuck
A ForceSight specialist will show you the gaps across your website, marketplaces and quick commerce.
Talk to a specialist for free