Privacy Policy
Consent
1. Information We Collect
1.1 From Website Visitors
When you visit our website, we may collect:
- Your IP address, browser type, operating system
- Pages visited, time spent, and referral links
- Contact details if submitted (e.g. via a form)
1.2 From Amazon Sellers
When you connect your Amazon Seller account to ForceSight via Amazon SP-API, we collect:
- Order details
- Settlement reports and fees
- Product listings and inventory
- Ad spend and performance metrics
- Return, refund, and chargeback data
2. Use of Information
We use collected data to:
-
Provide and improve our analytics platform
-
Generate performance, profit, and payment reports
-
Deliver account-specific insights
-
Respond to customer support requests
- Ensure platform security and reliability
We do not aggregate, share, or resell any Amazon Seller data. All data is used only for the seller who has authorized us. We do not use the data for marketing, review generation, or influencing listing/search rankings.
3. Data Retention
We retain data for only as long as necessary to provide our services or meet legal/regulatory requirements:
-
Amazon Seller Data: Retained only as long as the seller account remains connected to ForceSight.
-
Personally Identifiable Information (PII) (e.g. buyer names, phone numbers, addresses, trackingid):
➤ We only store trackingid of the shipped or return packages. Even that is no longer retained than 10 days after order delivery and automatically deleted thereafter
- Upon account disconnection, all seller data is securely deleted immediately.
4. Data Security
We implement industry-standard safeguards to protect your data, including:
-
Encryption in Transit & at Rest
➤ All data is encrypted using TLS 1.2+ during transmission and AES-256 while stored. -
Access Controls
➤ Only authorized personnel can access seller data. We use unique user IDs, multi-factor authentication (MFA), and least privilege principles. -
Credential Management
➤ No hardcoded secrets. All credentials and API tokens are securely encrypted and rotated periodically. -
Monitoring & Logging
➤ All access and actions are logged. Suspicious activities trigger alerts and are investigated promptly.
➤ We do not log PII
-
Incident Response Plan
➤ We maintain a formal plan to detect, respond to, and report security incidents. In the event of an incident, Amazon is notified within 24 hours to security@amazon.com
5. Your Rights
You may:
-
Request access to your data
-
Request correction or deletion
-
Revoke access by disconnecting your Amazon Seller account
To exercise your rights, contact us at: support@forcesight.in
6. Cookies and Tracking
We use cookies to enhance user experience and track website usage. You can disable cookies via your browser settings.
7. Third-Party Services
We do not share Amazon data with third parties. Our website may link to third-party tools (e.g., analytics or ad platforms). These services have their own privacy policies.
8. Data Storage and Location
All data is stored in secure cloud environments with access controls, patching schedules, and auditing. Physical and cloud infrastructure complies with leading industry standards.
9. Acceptable Use of Amazon Data
ForceSight only uses data retrieved via Amazon’s SP-API for business analysis and reporting purposes authorized by the seller account that is connected to our platform.
We do **not**:
– Use customer PII for any purpose outside of merchant-fulfilled order analysis.
– Use Amazon data for marketing, review generation, or influencing listing/search rankings.
– Aggregate data across sellers or share data insights with competitors.
– Publish, promote, or derive insights about Amazon’s own business performance.
– We do not share Amazon SP-API data with any external data services or APIs. ForceSight does not sell, resell, or enrich Amazon data using third-party tools. Our data use is strictly confined to authorized users’ data obtained through official Amazon APIs.
– We never request your Amazon Seller Central credentials, MFA codes, or access tokens directly. All access is handled through secure OAuth authorization via Amazon SP-API. We do not encourage or facilitate sharing Amazon Portal credentials under any circumstances.
All features and usage of Amazon data comply strictly with Amazon’s Acceptable Use Policy (AUP) and Data Protection Policy (DPP).
10. What Data We Access from Amazon and Why
- Order, finance, settlement, product details, amazon vendor sales performance and return data → for profit & reconciliation analytics
- Inventory stock details → for inventory insights and replenishment intelligence
- Tracking id -> for return management
We do not access or store any other seller portal data. All access is logged, encrypted, and limited to authorized personnel under the principle of least privilege. We do not log PII.
11. Contact Us
-
If you have any questions or requests, please contact:
ForceSight
Email: support@forcesight.ai
Website: https://forcesight.ai